Collections Officer

COLLECTIONS OFFICER

Department: FlexiLocation: 28, Aromire Avenue Ikeja

Contract type: ContractWork Mode: Onsite

Salary Budget: 80,000 NGN basic, 50,000 NGN KPI basedMinimum Qualification: OND

About PalmPay

PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets this year. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

Role Summary

We are looking for a collections officer to assist with the collection of outstanding overdrafts. The collections officer will contact clients and inform them of their overdrafts, negotiate payment plans, and ensure payments are made as soon as possible.

To ensure success as a collections officer, you should have excellent communication, negotiation, and mathematical skills, as well as attention to detail. A skilled Collections Officer should be able to reduce company losses by encouraging customers to pay their overdue bills.

Responsibilities

Reviewing the company debtor list.

Contacting customers and informing them of their overdue bills.

Advising customers on their payment options and suggesting methods of payments.

Negotiating suitable payment plans.

Maintaining customer payment records.

Preparing customer financial statements for banks and the state credit department.

Writing final notice warnings to customers when payments are not being made.

Instituting legal action when customers fail to pay their debt.

Responding to customer queries.

Contacting lawyers and insurance agencies to facilitate payments.

Required Skill Set

Must Haves

BSC, HND or an OND holder in accounting, business management, or a similar field.

Excellent negotiating skills.

Good written and verbal communication skills.

Familiarity with state debt collection laws.

Knowledge of payment plans and accounting procedures.

Knowledge of office and accounting software.

Patience and resilience.

Desired

Previous experience working as a Collections Officer.