Inside Sales Consultant

ABOUT PAGA

Paga was founded on a simple conviction: access to money is foundational infrastructure, not a privilege. Our mission is to enable one billion people to access and use money, and we are executing against it by building the rails that underpin how modern economies function.

Over 17 years, we have built a trusted, multi-sided ecosystem connecting consumers, agents, businesses, and financial institutions across Nigeria, a market of over 200 million people with one of the world’s youngest and most digitally engaged populations. Our consumer wallet, proprietary agent network, and institutional partnerships form a defensible foundation, and the most consequential phase of our growth lies ahead.

The next chapter is platformization. Through Paga Engine, we are opening our infrastructure to enterprises and developers to build securely at scale. Doroki and our consumer business continue to deepen daily engagement, while investments in stablecoin infrastructure and new market expansion position us for where payments are heading. This is a deliberate evolution from financial services provider to infrastructure operator powering entire ecosystems.

For professionals motivated by structural problems, durable infrastructure, and measurable impact, Paga offers a rare opportunity to shape how money moves across one of the world’s most consequential markets.

ABOUT THE ROLE

The Inside Sales Consultant (ISC) is responsible for managing existing agents, reactivating inactive agents, growing the agent network base, and boosting revenue via various telemarketing skills. Furthermore, the ideal candidate must be able to convert pre-qualified sales leads, generate new business, and use upselling tactics to secure the best possible deal and follow up with agents to ensure an excellent customer experience.

PRIMARY RESPONSIBILITIES

Make calls to agents to check their activities, address their needs, complaints, or other issues with products or services

Respond efficiently and accurately to agents, explaining possible solutions, and ensuring that the agents feel supported and valued

Engage in active listening with agents, confirming or clarifying information and diffusing angry agents as needed

Build lasting relationships with agents based on trust and reliability

Utilise software, database, script, and tools appropriately to achieve results

Understand and strive to meet and exceed Inside sales call metrics while providing excellent and consistent customer service

Make sales or recommendations for products or services that may better suit the agent's needs

Take part in training and other learning opportunities to expand knowledge of the company and position

Adhere to all company policies and procedures by maintaining records of the telephone communications and interactions using the available tools/applications

KEY COMPETENCIES

Strong interpersonal/communication skills

Takes initiative and ownership

Must be self-driven

Detail oriented

Flexible: willingness to test ideas quickly and take learnings

Good interpersonal skills

KNOWLEDGE AND SKILL REQUIREMENTS

Bachelor’s degree from an accredited university or college

Must be proficient with Microsoft Excel and other Microsoft Office applications

Excellent use of Freshdesk & Xcally tools

Must be able to understand and report issues appropriately

Strong analytical and problem-solving skills

Provide outstanding customer service